What to do if a user signs up for a free trial by accident

Unfortunately, if one of your team members signs up for our free trial instead of accepting the invitation to join your account, the data can not be transferred to your account. However, you can still invite them to join your account to collect data moving forward.

Invite the user:

To use the same email address that they signed up with their own account, type that email address in when creating a new user on your system:

This will send them an invitation to add your hive to their user account. 

Switching accounts as a user:

Once a user has multiple accounts available, a "switch accounts" option will show up under their user drop down:

They will then be able to claim their new account and switch to this user:

When they log in going forward, the last user account they have selected will log up by default.